VELURE INTERIORS LTD
Company Registration Number (CRN): 14373770
Registered Address: 18 Club Street, Bradford, England, BD7 2PB
Registered Address: 18 Club Street, Bradford, England, BD7 2PB
Thank you for shopping at Velure Interiors. We appreciate the trust you have placed in us and are committed to providing you with a satisfying shopping experience. Please read this policy carefully to understand our practices regarding returns and refunds.
Return Policy
Eligibility for returns
We accept returns within 30 days from the date of purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it. It must also be accompanied by the original receipt or proof of purchase.
Non-Returnable Items
Certain items are non-returnable, including but not limited to:
Return Process
To initiate a return, please contact our customer service team at [email protected]. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Refund Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.
Return Policy
Cancellation of Orders
You may cancel your order within 5 hours of placing it. Please contact our customer service team at [email protected] to request a cancellation.
Refund for Defective or Damaged Items
If you receive a defective or damaged item, please contact us within 5 days of receiving the product. We will arrange for the return of the item and provide you with a replacement or a refund.
Refund for Non-Delivery
If your order does not arrive within the specified delivery timeframe, please contact us immediately. We will investigate the matter and, if necessary, issue a refund or send a replacement.
Contact Information
If you have any questions about our Return and Refund Policy, please contact us at:
We reserve the right to update or change this policy at any time. It is your responsibility to check this page periodically for changes. Your continued use of the website following the posting of any changes constitutes acceptance of those changes.