VELURE INTERIORS

Velure Interiors is UK’s leading online interior design shop that helps people bring innovation into their homes.
E: [email protected]
A: 46 Houghton place
Bradford
BD1 3RG
T: 07940 546137

FACEBOOK

INSTAGRAM

LINKEDIN

VELURE INTERIORS LTD

Company Registration Number (CRN): 14373770
Registered Address: 18 Club Street, Bradford, England, BD7 2PB
Thank you for shopping at Velure Interiors. We appreciate the trust you have placed in us and are committed to providing you with a satisfying shopping experience. Please read this policy carefully to understand our practices regarding returns and refunds.

Return Policy

Eligibility for returns

We accept returns within 30 days from the date of purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it. It must also be accompanied by the original receipt or proof of purchase.

Non-Returnable Items

Certain items are non-returnable, including but not limited to:
Customized or personalized items.
Gift cards.

Return Process

To initiate a return, please contact our customer service team at [email protected]. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.

Return Policy

Cancellation of Orders

You may cancel your order within 5 hours of placing it. Please contact our customer service team at [email protected] to request a cancellation.

Refund for Defective or Damaged Items

If you receive a defective or damaged item, please contact us within 5 days of receiving the product. We will arrange for the return of the item and provide you with a replacement or a refund.

Refund for Non-Delivery

If your order does not arrive within the specified delivery timeframe, please contact us immediately. We will investigate the matter and, if necessary, issue a refund or send a replacement.

Contact Information

If you have any questions about our Return and Refund Policy, please contact us at:
VELURE INTERIORS LTD
Email: [email protected]
Call: 07940 546137
We reserve the right to update or change this policy at any time. It is your responsibility to check this page periodically for changes. Your continued use of the website following the posting of any changes constitutes acceptance of those changes.